Superior customer experience

The Quentas customer care web-based interface enables MVNO's customer service representatives (CSR) to register customers, manage their data, search for information relating to different criteria, activate and deactivate services, browse financial documents to explain complaints and add new service numbers. This wide spectrum of functionalities gives more power in the hands of your CSR's, which in return increases customer satisfaction.

Electronic billing and payment

Quentas Web Portal, enables you to provide your subscribers with electronic billing and payment, real-time delivery of detailed information, online payment with a range of payments modalities (credit card, bank payments, etc.). All these functions Increase market share with pre/postpaid convergence and the real-time cost control are achieved by the Real Time Billing System.

Customer satisfaction

This convergence billing system increases your market share while increasing customer satisfaction by offering your customers several ways of accessing the service. This functionality is also important for brand type MVNO's targeting niche value-added services and content as end customers are demanding prepaid payments for such services. This pre/postpaid convergence enable MVNOs to control costs in real time and thus minimize revenue loss.