Customer Service Functionality

From the customer information screen, your service reps have the information necessary to answer most questions. From receivable history to reprints of past bills to trouble tickets to notes on prior contacts – it's all available from this one screen. Customer service can retrieve a customer by entering the customer's name, phone number, zip code or any of their details.

Most important features

* CDR import * Voip billing * Management reports * Set credit limit per customer * Different rate tables * Peak, off peak, weekend rating * Agents database * Export to financial packages * Rating * Warning by xx% off credit limit * CLI check for double entrance * Credit per customer * Margin analyses * Notes per customer * Cost rating * Calls this month per customer * Fraud management * Non linked and non rated CDR * Monthly agents payment report * Direct debit * Monthly free minutes * Specification of all calls * Discount per customer * Total amounts * Accounts receivable * One time fee * Monthly subscription fee * Yearly fee.